Staffing Concerns Lead to Uptake in Outsourcing Inquiries

The COVID-19 crisis has led to an uptake in communities inquiring about outsourcing the management, operation and maintenance of their water/wastewater services, according to PeopleService Director of Sales Chris McMillen.

“We all knew that getting the right people to manage, operate and maintain your water and wastewater systems was getting tougher, even before the current crisis,” he said. “The people on deck who have done this for years are retiring or leaving. Add in the uncertainty of potentially losing licensed operators for a period of time due to illness and that problem becomes bigger.

“PeopleService customers don’t have that worry. With a deep bench of operators and managers, we’ve always had qualified staff on hand, no matter what the issue. And they report to our customers, assuring them that they are in control. The transparency of how we work – with industry-leading reporting in compliance with all regulations – has been of huge comfort during these trying times.”

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